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This article set is for council IT, security and information governance teams assessing AdviceAid during procurement.
This article covers where AdviceAid is hosted, who our sub-processors are, how data is protected in transit and at rest, and how your data is returned at the end of the contract.
This article covers how people sign in to AdviceAid, how user access is controlled, and how AdviceAid works with your organisation's own identity and multi-factor authentication.
This article sets out how we keep AdviceAid secure over time: our position on certifications, independent penetration testing, how we manage vulnerabilities and patching, secure development, and governance.
This article covers how AdviceAid stays available, how we back up and recover data, and how we handle and report security incidents and data breaches.
This article covers how AdviceAid meets accessibility standards, which matters most for SelfServ, the public-facing advice experience.
This article helps you complete your council's own supplier forms quickly, whether that is a security questionnaire, a Data Protection Impact Assessment (DPIA), or a Data Processing Agreement (DPA).